Our vouchers have a 3 year expiry. If you have chosen a treatment voucher, we gaurantee the treatment price for 12 months. After 12 months the voucher reverts to a monetary value equivalent to the purchase price for the remaining 2 years.
Exchangeable to a Different Treatment
If you choose a treatment and the recipient wants to change it for a different treatment or for multiple treatments .. then that is always available. Also they can always use the voucher to purchase products in our retail shop. We have an extensive range of skincare, bath products and homewares like candles.
We deliver Australia wide using Australia Post.
We are based in Melbourne and express post normally delivers the next day for most locations across Australia. Please allow approx. 2 – 3 business days to receive your order – if you are not a part of Australia Post’s next day delivery network. WA & remote QLD orders may to take longer. We also offer normal post and registered post
If there is a delay in receiving your gift voucher box, we can send an email voucher to use in the interim. We will only post out replacement boxed vouchers for registered post. All other replacements will be in the form of an email voucher.
We will happily exchange or refund your purchase within 5 business days. For a boxed voucher there will be a processing fee of $10 and if shipped the shipping charge will also be deducted from the refund. If your gift voucher purchase is not an appropriate combination of treatments for the recipient we will contact you to discuss and either refund or work an alternative selection of treatments.
Please email email@example.com or call (03) 9696 4584 to discuss any concerns.