# Refund and Returns Policy

Source: https://www.bodyfreedomdayspa.com.au/refund_returns/

## body freedom urban spa & clinic

Returns & Refunds Policy

##### Services:

1. **Booking Policy:** Bookings can be made online, via phone, or at the clinic. We require 70% deposit on booking, the remaining to be paid at the time of the appointment. Voucher holders must call or email to book, as vouchers cannot be redeemed online.
2. **Cancellation and Rescheduling:** A minimum of 24 hours’ notice is required for cancellations or rescheduling. If you cancel outside this period, your deposit will be refunded. **Anything with less than 24 hours’ notice results in the forfeiting of this 70% deposit.** In case of unexpected circumstances, you may send someone else in your place.

##### Gift Vouchers:

1. **Validity:** Gift vouchers are valid for 36 months from the date of purchase. Expired vouchers cannot be extended.
2. **Refunds:** Refunds for unused gift vouchers are available within 7 days of purchase. Refunds will be processed to the original payment method.
3. **Non-Transferable:** Vouchers are not transferable and must be used by the individual who purchased them or the designated recipient at the time of purchase.
4. **Price Increases:**
   For treatment gift vouchers that are not used within 12 months, if there has been a price increase, the recipient will be required to pay the difference at the time of service.

##### Products:

1. **Damaged or Faulty Products:** If you receive a product that is damaged or faulty, please contact us within 7 days for a replacement or refund.
2. **Change of Mind:** If you change your mind about a product, returns are accepted within 7 days, provided the product is unopened and in its original condition.
3. **Price Increases:**
   For treatment gift vouchers that are not used within 12 months, if there has been a price increase, the recipient will be required to pay the difference at the time of service.

##### General:

- Proof of purchase is required for all refunds or exchanges.
- Policy changes will be updated on our website.