Delivery & Exchanges
We deliver Australia wide using Australia Post.
We are based in Melbourne and express post normally delivers the next day for most locations across Australia. Please allow approx. 2 – 3 business days to receive your order – if you are not a part of Australia Post’s next day delivery network. WA & remote QLD orders may to take longer. We also offer normal post and registered post
If there is a delay in receiving your gift voucher box, we can send an email voucher to use in the interim. We will only post out replacement boxed vouchers for registered post. All other replacements will be in the form of an email voucher.
Our vouchers have a 12 month expiry. We have found that 98% of our vouchers are used within the first 3 months. If something unexpected happens please contact us and let us know as we are very accomodating.
We will happily exchange or refund your purchase within 5 business days. For a boxed voucher there will be a processing fee of $10 and if shipped the shipping charge will also be deducted from the refund. If your gift voucher purchase is not an appropriate combination of treatments for the recipient we will contact you to discuss and either refund or work an alternative selection of treatments.
Please email firstname.lastname@example.org or call (03) 9696 4584 to discuss any concerns.